As per the government’s and official optical representative bodies’ guidance, we have reopened our practices for routine eyecare. The way we operate has changed in order to comply with social distancing guidelines and protect our patients and staff from the risk of COVID-19. We have put in place new rules and guidelines to ensure we can all stay safe, as detailed below.
Opening hours, services and patient access
- We are gradually increasing our clinics and working hard to get our services running in a way which allows us to keep our patients socially distanced.
- We welcome both existing and new patients to use our services.
- To effectively comply with social distancing guidelines and protect both patients and staff from the risk of infection, we will only permit a limited number of people to enter the practice at any one time.
Planning your visit
- We will be seeing patients for both routine and emergency eyecare on an appointment only basis. Please call us first to book a time slot. This also applies to anyone who needs glasses repairs. This is to ensure that we are able to manage the number of people are in the practice at any one time, for your safety.
- We welcome telephone calls for all appointments but urge patients to bear with us if we’re slower than usual to answer, as not all the staff are back to work. We are currently dealing with a higher volume of calls while we try to help patients over the telephone, to minimise patient visits to the practice.
- If you are exhibiting symptoms, we will be unable to see you in person and will ask you to reschedule your appointment once your symptoms have gone.
Visiting our practice
- It is essential for us to carry out stringent sanitisation and social distancing measures whilst you visit us, so please allow more time for your appointment.
- As appointments may be longer than normal, we ask that you please arrive on time. If you are driving, please allow ample time for parking. Any delay will have a knock-on effect on the remaining patient appointments scheduled for that day.
- We ask that during your visit you do not bring along children or other family members or friends if they are not being seen by us unless there is absolutely no alternative. This will help maintain social distancing, as per government guidelines
- Please remember to bring your own pen to sign any forms.
- You will be welcome to use our antibacterial hand sanitiser which will be provided in various locations throughout our practices. You will also be asked to sanitise your hands during your appointment if deemed necessary.
- Our opticians will follow the same procedure before and after every appointment, and they will additionally disinfect any equipment and any surfaces that have been touched by patients with antibacterial wipes.
- We will do our best to see you as soon as you arrive, however, should you need to wait, please do so in the designated waiting area where we have spaced out chairs in accordance with social distancing.
- Perspex screens are in place around the practice to aid social distancing and reduce the risk of transmitting infection between staff and patients.
- Common surfaces, such as door handles and chairs will be regularly disinfected by staff throughout the day.
- Staff in the practice will be wearing face masks, including the optician who will carry out your eye examination. The optician will also be using additional PPE as required.
- You will notice that additional perspex screens are now on our microscopes in the examination room too, for your safety.
- We are still carrying out triages via telephone for anyone who is unable to come in practice for an appointment. This will also help to minimise the number of patients visiting the practice.
Trying and buying glasses in-practice
- You are welcome to try on frames when choosing your glasses however we ask that any frames you select to try on should be placed on the counter and not back on the display. This allows us to disinfect the frames before they go back on the display.
- Once you have selected and purchased your frames, we will contact you to let you know when your glasses are ready. You can then book in a time to collect them in practice or arrange for them to be delivered to your doorstep.
- Please be aware that the turnaround time for making up new prescription glasses may be longer than usual.
If you have questions about any of the above guidelines, please do contact us.
Thank you for your understanding,
The Bagot Opticians team.
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